Cancellation Policy — KNR Capital Goods
Effective Date: November 4, 2025
At KNR Capital Goods, we value your business and strive to provide exceptional service and quality products. We understand that sometimes plans change, and you may need to cancel an order or service. The following policy outlines our cancellation terms and conditions.
1. Order Cancellations
- Orders may be canceled within 24 hours of placement without penalty.
- After 24 hours, orders may already be processed or shipped. In such cases, cancellation requests will be subject to review and may incur a restocking or processing fee of up to 15% of the order total.
- Once an order has shipped, it cannot be canceled. You may, however, return the item according to our Return Policy (if applicable).
2. Custom or Special Orders
- Custom-made, personalized, or special-order items cannot be canceled once production has begun.
- If a cancellation request is received before production starts, a partial refund may be issued at the company’s discretion.
3. Service Cancellations
- For service-based contracts or consultations, cancellations must be made at least 48 hours prior to the scheduled start time.
- Cancellations made within 48 hours may be subject to a cancellation fee of 25% of the total service amount.
- “No-shows” or same-day cancellations are non-refundable.
4. Refunds for Approved Cancellations
- Approved cancellations will be refunded to the original payment method within 7–10 business days.
- Any applicable transaction fees or processing costs are non-refundable.
5. How to Request a Cancellation
To request a cancellation, please contact our support team:
- Email: help@knrcapitalgoods.com
- Phone: 561-652-9710
Please include your order number, full name, and reason for cancellation in your request.
6. Company Rights
KNR Capital Goods reserves the right to refuse or cancel any order at our discretion, including suspected fraudulent activity, product unavailability, or pricing errors. In such cases, customers will receive a full refund.
7. Policy Updates
This Cancellation Policy may be updated periodically without prior notice. The most recent version will always be available on this page.